These are some of the first concerns people have when their electronic equipment is lost, stolen or damaged.
Q: Will my goods be replaced or repaid?
A: Your goods will, at the sole discretion of Abacus Insurance, be repaired if financially feasible or replaced if all documentation is recieved. In the case of repairs, this turnaround time excludes the actual repair by the appointed agent.
Q: If replaced, will my goods be returned with one of the same capability and value?
A: Yes, your goods will be replaced with the same or a similar product.
Q: How quickly will the claim be processed?
A: We know your electronic equipment is an indispenseble item. Claims submitted with all supporting documentation will be processed by Abacus insurance within 5 days from the date all claim documentation is received.
Q: Will I have to fill out a lot of paperwork if I need to claim?
A: No, only 1 (one) form. The claims process is simple and easy. It can also be done on the phone through our call center.
Q: How many times can I claim?
A: Total loss: 1 (one) only. Repair: 3 (three) times