Delivering your online order:
This service is available throughout South Africa. Delivery usually takes between 3 to 15 working days, Monday to Friday (excluding weekends and public holidays) on condition your order is placed and confirmation and payment is received.
What will Delivery Cost?
Delivery prices differ and are determined by the following:
- Location within major centres or outlying Delivery areas;
- The type of delivery selected, (normal order, special order, customer order) or,
- The Weight and Dimensions of the total purchase order.
- In the event of a special delivery deal, the price of the product or total purchase order value could determine the delivery rate.
The price of delivery is calculated automatically, and the amount will be displayed in the shopping cart and at checkout before the payment process is completed.
What are the delivery time frames?
Delivery service timeframes will start after payment confirmation has been received, unless supporting documents like the verification of an I.D. document is required.
Delivery periods will generally be effected within the selected delivery type timeframe, after collection from the point of dispatch and between major centres, Monday to Friday.
We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
No deliveries will take place on a Saturday, Sunday or any other Public Holiday.
If you place your order before 12h00 on a Friday, (deliveries exclude Saturday and Sunday), your delivery will take place on Monday. Specific outlying Delivery area routes and centres may experience a further delay due to the lack of transportation available.
Major centres include any destination within a 40km radius of the following cities, Pretoria, Johannesburg, Bloemfontein, Cape Town, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside the main centres are usually 3 to 15 working days. The following areas may experience delays due to airline constraints: George, Northern Cape, Nelspruit, Richards Bay, Polokwane and Welkom.
Incorrect items or quantity delivered:
Should the wrong products or the incorrect number of products be delivered to you, you need to notify Russells immediately so that we can rectify the situation.
You can choose to notify us by:
Phone on 0800 11 99 33, or,
Email at [email protected]
We will get someone to collect the incorrect items and replace them with the correct items.